Shipping Policy
We deliver to the US, UK, Germany, France, Spain, and Italy for free. We are sorry that we cannot deliver orders outside these six countries this time.
“When will my goodies ship out?”
Please allow 1-3 business days for order processing (we promise to get you the goods ASAP). Once shipped, we’ll get you over a shipping confirmation including tracking number! If you have any questions about your order at all, please feel free to reach us at support@rotai.com.
"Do you ship internationally?"
YES! We happily ship to several places around the world! We currently ship to 6 countries, including: France, Germany, Great Britain (United Kingdom), United States, Italy,Spain. In the future, we will also open business in Canada and Japan, please look forward to it !
Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.
"Shipping... how much does it cost?"
Shipping within the follow 6 countries are all free !
Those countries are:France, Germany, United Kingdom, United States, Italy, Spain. As far as other countries , we regret that we are not operating business in other areas at the moment. Looking forward to meeting you in the near future!