FAQ's

"Do you currently offer wholesale?”

We sure do... internationally too! If you have an established store, boutique or online retail outlet, plz get in touch at support@rotai.com!

"I changed my mind -- can I cancel my order?"

No. About 95% of the time, we are not able to cancel an order once it has been placed. After an order comes through, it goes directly to our team in fulfillment to start getting packed-up and on its merry way to you. Very rarely, if you reach out to us within about an hour of placing that order and production happens to be a bit slower, we can catch your order before that process gets started. But typically, that's not going to be an option. We always, absolutely recommend that you do not place an order if you can't currently afford it, or if you simply do not want these products.

"Is it safe to pay by credit card?”

Absolutely! We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your personal info (you'll see that little "https://" in your URL bar at checkout) and we never store your credit card info. We also offer PayPal, Amazon, and Afterpay where applicable.

“When will my goodies ship out?”

Please allow 1-3 business days for order processing (we promise to get you the goods ASAP). Once shipped, we’ll get you over a shipping confirmation including tracking number! If you have any questions about your order at all, please feel free to reach us at support@rotai.com.

"Do you ship internationally?"

YES! We happily ship to several places around the world! We currently ship to 6 countries, including: France, Germany, Great Britain (United Kingdom), United States, Italy,Spain. In the future, we will also open business in Canada and Japan, please look forward to it ！

Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.

"Shipping... how much does it cost?"

Shipping within the follow 6 countries are all free !
Those countries are：France, Germany, Great Britain (United Kingdom), United States, Italy, Spain.

As far as other countries , we regret that we are not operating business in other areas at the moment. Looking forward to meeting you in the near future!

"Help! I haven't received my order and I'm panicking!"

Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only a handful have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at support@rotai.com, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)

Let customers speak for us

from 15 reviews

Soothe away those aches and pains

After a car accident a number of years ago my fitness isn’t what it should be and I don’t get to stretch out my muscles much. This chair brought me back pain relief , it was like having a full body massage without leaving home! My partner uses it as she finds it helps her to sleep., she says it’s great for pain relief and loosening up tense muscles. I’m just glad it helps with my chronic back pain to be honest! I’ve got it in the living room at the moment, trouble is all my freinds and family want to use it when they come over!

S.H.

04/18/2024

M610 Pro Massage Chair

Great and relaxing massage chair

I suffer from back pain due to an office job and was in need of something to help with this. This massage chair is amazing and well worth it. It soothes my sore muscles after a long day of work. My mother also has aches and pains and uses it to relieve her. It works like a charm. I love that it provides a full body massage so I'm not jsut restricted to certain parts. Would definitely recommend to all.

Bob

04/16/2024

Just outstanding and makes you feel royal

I recently purchased the M610 pro chair, and I have to say, it's been a game-changer for my overall well-being. As someone who spends long hours at a desk, I've struggled with persistent back pain, which often extends to my neck and shoulders. This chair has been a lifesaver in providing targeted relief for these areas. Its like having a thousand hands massaging you and makes you feel like right royalty.
The calf massaging is ever so handy for my older folks, who just love that section more than the rest.Now the favourite part for me or anyone who have flat feet is the bottom of the feet massager/spinning stuff which is just so relaxing to have after been standing around the whole day or even just walking around.

Rakka Wakka

03/28/2024

Relaxed more than ever now

This is a life changing device. I struggled with pain in my muscles and since I have this chair, I want to mention that I feel better, more energised and most importantly I am not tired anymore.

The chair comes with a wide range of options for massage which I enjoy the most after long hours in front of the computer or only when I want to relax. Besides myself, this chair is the favourite of all my family because of how relaxing it is. I like the fact that this chair not only helps me and my family relax but also brings us together and now we have a reason to gather for multiple family meetings.

The quality of the chair is outstanding from the actual material, to the buttons and how smooth it responds. This chair definitely worths its value for money as it provides a lot of benefits and it helps me and my family being relaxed.

Natalia Medvetchi

03/16/2024

Nice

Good quality product, the shipping was fast

T.V.

03/12/2024

We have wanted one of these massage chairs for some time and found this one at a reasonable price..tbh we were torn between the RT6891 or the M610 Pro but for my husband's needs the latter won. My husband has ankylosing spondylitis / Arthritis in his spine and the recliner that he has been using just not give the support and he was constantly having to use hot water bottles etc luckily this model will actually make our lives so much better because now I do not have to massage him myself anymore (and my hands are not that strong) as well as having the integrated heat settings, reclining features etcetera it really is the most fabulous chair - he absolutely loves it. It arrived very well packed and we were very lucky that our delivery driver helped us move into the lounge which I don't think they normally do but he was very helpful. Having compared so many over the years and they have been unaffordable this was a very reasonable price and delivery did not take that long but we really did not mind waiting because it's something that we really need and is gonna make a big difference to our lives so yesterday my husband spent the entire day in the chair either snoring or telling me how great it was ha ha so thank you excellent

Kerry Collinson

03/07/2024

Total relaxation in a chair

The range of massage options is incredible. With 13 auto massage programs and 5 manual massage techniques, this chair offers a deep tissue massage experience that covers the entire body. It's like having a personal masseuse at home!

What sets this massage chair apart is its user-friendliness. It's incredibly convenient to choose from the different massage programs. Plus, the two zero gravity position modes add to the overall comfort, making it a perfect experience for relaxation with family or friends.

The attention to detail is exceptional. The foot roller speed is adjustable, and the footrest can be extended to accommodate various heights. The heating function on the lower back and calves is an added bonus, providing soothing relief to sore muscles and promoting blood circulation. It's a feature the whole family can enjoy. The chair not only helps relax muscles but also enhances overall blood circulation, providing relief from pain and discomfort.

In conclusion, this home massage chair is a total relaxation package. It's easy to use, offers a variety of massage options, and is designed for everyone in the family. I couldn't be happier with this purchase, and it's become a treasured addition to my home. Five stars without a doubt!

Adrian Savescu

03/05/2024

Exactly what I needed

This purchase was certainly one of my best in recent years!
Been suffering from chronic lower body pains and poor circulation for too long to even begin to explain, however, this chair has brought me comfort beyond actual belief!
Won't lie I was a little skeptical about these chairs untill I tried one, then with the M610 being recommended to me it was a no trainer.
Couldn't be any happier, does exactly what it says and offers excellent massage and relief. Highly recommend this

Kevi Davi

03/04/2024

I bought this for my husband who suffers from chronic back pain. It's very easy to set up and helps to relieve the knots, tension and pain in his back. It gives a proper kneading massage. Similar to what he would receive from his physio. He has been using it for a month now. I wouldn't hesitate to recommend it to others.

Sandra Clough

03/02/2024

Massage chair

This chair was bought for a member of the family - post op. It has been so helpful for them. It is comfortable and has been used for naps and for relaxation and comfort. Easy to use, with various settings. Comfortable and easy to clean. 2 of the functions that have been most used are the massaging element but also the heat. This is soothing and relaxing. The whole family have wanted to use it.

Customer

Brilliant chair

This Massage Chair is a user-friendly delight, it has 13 Auto Programs, 5 manual techniques, and a simple Touch Screen. Its comfort features include Two Zero Gravity positions, customizable Foot Rollers, soothing Heating Therapy, and Full-body Air Bag Massage. With adjustable settings for everyone and a handy memorized massage function.i love coming home and sitting in it after a long day at work

Daveydoo

Complete relaxation and pain relief

The 3D Massage Chair provides a customized full-body massage experience with its 13 auto programs and adjustable manual techniques. The LCD touch screen allows easy selection of massage options while the zero gravity recline and heating therapy enhance relaxation. With adjustable airbags, rollers and tracking, this massage chair delivers an intense deep tissue massage that relieves pain and stimulates circulation

Jim P

02/29/2024

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Let customers speak for us

FAQ's

Let customers speak for us

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